Refund policy
Ask for the service-specific cancellation and refund conditions before authorising work. Certificate issuance, hardware dispatch, professional work and statutory payments may reach different stages and have different cancellation conditions.
For an existing order, send a request from your customer portal with the order reference and reason. If you cannot sign in, use our contact form. The team will review the service stage and provide a written response. These general guidelines do not set a universal refund amount or processing deadline.